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Frequently Asked Questions

Everything you need to know about hosting, domains, email, and our services. Can't find what you're looking for? Contact us.

Drofnad offers high-performance NVMe SSD-based shared hosting optimized for speed and reliability. Our hosting is perfect for small to medium-sized businesses, blogs, and professional websites. We focus on providing stable environments with 99.9% uptime guarantee and enterprise-grade security.
We offer a completely free, seamless migration service. Once you sign up, simply open a support ticket with your current hosting details, and our expert technical team will handle the entire transfer process—including files, databases, and email accounts—with zero downtime. Most migrations are completed within 24-48 hours.
Yes! Every hosting package at Drofnad includes a free, automatically provisioned SSL certificate (Let's Encrypt). Your SSL is automatically renewed before expiration, ensuring your website stays secure and trustworthy. HTTPS is crucial for SEO rankings and visitor confidence.
We guarantee 99.9% uptime for all hosting services. Our infrastructure is built on enterprise-grade hardware with redundant systems to ensure your website stays online. We monitor our servers 24/7 and have automatic failover systems in place.
Simply use our domain search tool on the homepage or domains page, check if your desired domain is available, and complete the registration. Your domain will be activated instantly, and you can manage all DNS settings through your control panel.
Yes! Domain transfers are simple. You'll need to unlock your domain at your current registrar and obtain an authorization code (EPP code). Then initiate the transfer through our billing portal. The process typically takes 5-7 days, and your domain will be automatically renewed for one year upon successful transfer.
Yes, WHOIS privacy protection is available for most domain extensions. This service hides your personal information (name, address, phone, email) from public WHOIS databases, protecting you from spam and identity theft.
The Basic plan includes 1 email account with 2GB storage, perfect for solopreneurs and startups. The Pro plan includes 5 email accounts with 10GB storage each, plus advanced security protocols like DKIM, SPF, and DMARC authentication. Pro is ideal for teams and businesses that need enhanced email deliverability and brand protection against spoofing.
Absolutely! Our email hosting works with all major email clients including Outlook, Apple Mail, Thunderbird, and mobile apps on iOS and Android. We provide both IMAP and POP3 access, plus webmail for browser-based access from anywhere. We'll provide you with simple setup instructions for your preferred device.
Yes, we offer free email migration from Gmail, Yahoo, Outlook.com, or any other email provider. Our team will transfer all your existing emails, contacts, and calendar events without any data loss or downtime. Simply request migration support after signing up.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal for secure and convenient payment processing. All payments are processed through encrypted channels for your security.
Yes! We offer a 30-day money-back guarantee on all new hosting purchases. If you're not completely satisfied with our service within the first 30 days, contact us for a full refund. Please note that domain registrations and setup fees are non-refundable as per industry standards.
Your services will automatically renew at the end of each billing cycle unless you cancel. We'll send you renewal reminders 30, 14, and 7 days before your service expires. You can manage auto-renewal settings in your billing portal and update payment methods at any time.
Absolutely! Our expert support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us via live chat, email, or support ticket system. Our average response time is under 15 minutes for urgent issues, and our team consists of experienced technical professionals who can help with any hosting-related questions.
We use CyberPanel, a modern and user-friendly control panel that gives you complete control over your hosting account. You can manage domains, email accounts, databases, files, and more through an intuitive web interface. We also provide detailed documentation and video tutorials.
Yes! We perform automatic daily backups of all hosting accounts. Backups are retained for 7 days and can be restored through your control panel at any time. For added peace of mind, we also recommend maintaining your own off-site backups of critical data.
We support multiple PHP versions including PHP 7.4, 8.0, 8.1, and 8.2. You can easily switch between PHP versions through your control panel to ensure compatibility with your applications. We recommend using the latest stable PHP version for optimal performance and security.

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